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Problem Reporting

Users can submit and view bug reports and enhancements as GitHub issues. If for some reason you do not wish to submit your content to Github, it can also be routed to engineers via a Help Desk ticket. See below for more information.

User Support

The HDF Group offers several levels of support services, including documentation and the HDF Forum, the HDF Help Desk's Service Desk and email support, and support packages and consulting

Community Support

The HDF Forum is an active community of users and The HDF Group staff with topics on HDF5, HDF4, HDFView and Java HDF Object Package, as well as other The HDF Group projects. 

Help Desk

The Help Desk can be contacted through either a web interface or by email:

  • The Help Desk, is available to the entire HDF community to submit issues, help requests, and bug reports. It does require that you log in if you go there directly. If you do not have a login, please go to the page. At the top right of the page click on the button "Create Free Account" to register.
  • The HDF Help Desk provides basic email consulting on The HDF Group's software, free of charge to the HDF community. We make our best effort to respond to e-mailed community member inquiries within one business week.
Advanced Support

We offer a number of different support services packages that include higher levels of help desk support, including phone support, improved response time, and support for a larger ecosystem of HDF tools beyond the C, C++, Fortran, and Java language bindings.