The HDF Group offers several levels of support services, including documentation and the HDF Forum, HDF Help Desk email support, and support packages and consulting.
The HDF Forum is an active community of users and The HDF Group staff with topics on HDF5, HDF4, HDFView and Java HDF Object Package, as well as other The HDF Group projects.
The HDF Help Desk provides basic email consulting on The HDF Group's software, free of charge to the HDF community. We make our best effort to respond to e-mailed community member inquiries within one business week.
Email support is available Monday through Friday from 8:00AM through 4:00PM CT.
The HDF Help Desk is closed on all U.S. federal holidays.
Any discovered bugs or encountered issues can be submitted to the help desk and they will be added to our problem tracking database and scheduled for investigation by our engineers.
We offer a number of different support services packages that include higher levels of help desk support, including phone support, improved response time, and support for a larger ecosystem of HDF tools beyond the C, C++, Fortran, and Java language bindings.